Deposit & Dispute Resolutions
Deposits
Supporting self-managed, first-time and professional landlords, we use a select number of PropertyMark inventory clerks that provide the level of detail necessary to make a comprehensive and accurate claim at the end of the tenancy.
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With a clear process which has been practised over the past 20 years, we ensure compliance with current legislation. We have experience dealing with company lets, relocation, residential tenancies, social housing and much more.
When it comes to dealing with deposit releases, getting things dealt with quickly allows us to benefit both landlord and tenant. The first seven days is often a "golden period" whereby both parties are incentivised to resolve disputes.
Our approach: We utilise the inventory and check-out documents, to provide a detailed claim and provide calculated cost allocations. We will discuss the claim with you, to ensure you understand how this will be delivered to your tenants. We will then negotiate with the tenant and discuss any courter offers they may wish to make.
We explain compensation and damages which have arisen from the reports, providing invoices and explanations to allow them to understand the cost-effective approach we have to deposit resolution.
Whereby neither party can agree on a deposit settlement within the first 10 working days it may be a requirement at this stage for a dispute to be registered with DPS Custodial, or third party as appropriate.
TDS Guide
MyDeposits Guide
DPS Guide
The "Right" Claim
For landlords getting the deposit claim right is often costly and time-consuming. The current requirements are detailed in guidelines set by the deposit registration services. It's essential to understand each these expectations, so that the "right claim" can be made.
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Our service will appropriate damages when the full amount can be claimed against the tenant. Or, compensation where a calculation needs to be made to ascertain the apportionment of the damage. The TDS, MyDeposits and DPS offer their own understanding of "lifespan", based on the materials used within a property, to allow for fair and proportionate claims. Showing a clear understanding of these guidelines and the materials within your property, will be essential to making the "right claim" first time.
Mid-Tenancy Disputes
During the tenancy can be one of the most difficult times to resolve disputes between landlords and tenants. Holding onto grievances and repair issues often makes deposit negotiations lengthy and difficult, so our hands-on approach ensures such problems are addressed quickly and in-person. Our management package offers a 24-hour phone service for tenants, so we can always ensure that problems are dealt with efficiently. With clear communication and agreements between tenants and landlords, there should be no frustration in the tenancy.